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IT Ticketing

A mobile app that powers an IT ticketing & issue tracking system.

Industry: n/a
Function: Planning & Project Management
This app lets employees submit their information and IT issues. The app generates a workflow email that is sent to the assigned technician and the employee. Employees have the ability to open tickets with an optional photo, and the technician for the correct department is automatically emailed. This app is especially useful for companies trying to manage IT requests in a streamlined and organized manner. You can copy and customize this app for free. Add more columns to manage different categories, add formatting rules to the app, or enrich it with many more AppSheet features!

How we built this app

This app shows different views to employees and the IT Manager. It also takes advantage of several of the following features: [Slices] Under the UX tab, there are two views: Manager View and New Issue. The Manager View is a slice that shows all information to the IT Manager, including the following columns: [Priority], [Progress], [IT Team Member], and [IT Email]. Manager View is accessible in the hamburger menu in the top left-hand corner of the app. New Issue does include all data, excluding those mentioned above. Using slices allows different users to view information that is important and relevant to them specifically. [Workflows] This app uses Workflow Rules in order to automatically generate automated emails to certain users. Click on Behavior>Workflow to see IT Manager Notification and IT Employee Notification. IT Employee Notification is set up so that when information is added or updated in IT Team Member column, an email is sent to the corresponding email. The following is the expression used: NOT(ISBLANK([IT Team Member])). IT Manager Notification is set up similarly. When information is filled out in the Issue column, an email to the manager is automatically triggered using the following expression: NOT(ISBLANK([Issue])).
This is a preview of the data sets used in the app.


This is a high-level model of both the data entities and the UI elements in the app.
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