A mobile app that powers an IT ticketing & issue tracking system.
How we built this appThis app shows different views to employees and the IT Manager and also takes advantage of several of the following features: [Slices] Under the UX tab, there are two views: Manager View and New Issue. The Manager View is a slice that shows all information to the IT Manager, Including the following columns: [Priority], [Progress], [IT Team Member], and [IT Email]. Manager View is accessible in the hamburger menu in the top left-hand corner of the app. New Issue does include all data, excluding those mentioned above. Using slices allows different users to view information that is important and relevant to them specifically. [Workflows] This app uses Workflow Rules in order to automatically generate automated emails to certain users. Click on Behavior>Workflow to see IT Manager Notification and IT Employee Notification. IT Employee Notification is set up so that when information is added or updated in IT Team Member column, an email is sent to the corresponding email. The following is the expression used: NOT(ISBLANK([IT Team Member])). IT Manager Notification is set up similarly. When information is filled out in the Issue column, an email to the manager is automatically trigerred using the following expression: NOT(ISBLANK([Issue])).
Planning & Project Management