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IT Ticketing

A mobile app that powers an IT ticketing & issue tracking system.

This app lets employees submit their information and IT issues. The app generates a workflow email that is sent to the company's IT manager. The IT manager has the ability to assign tasks to team members, designate priority and input progress. The app will generate an additional workflow that then notifies IT employees that an issue is ready for them to resolve. This app is especially useful for companies trying to manage IT requests in a streamlined and organized manner. You can copy and customize this app for free. Add more columns to manage different categories, add formatting rules to the app, or enrich it with many more AppSheet features!

How we built this app

This app shows different views to employees and the IT Manager and also takes advantage of several of the following features: [Slices] Under the UX tab, there are two views: Manager View and New Issue. The Manager View is a slice that shows all information to the IT Manager, Including the following columns: [Priority], [Progress], [IT Team Member], and [IT Email]. Manager View is accessible in the hamburger menu in the top left-hand corner of the app. New Issue does include all data, excluding those mentioned above. Using slices allows different users to view information that is important and relevant to them specifically. [Workflows] This app uses Workflow Rules in order to automatically generate automated emails to certain users. Click on Behavior>Workflow to see IT Manager Notification and IT Employee Notification. IT Employee Notification is set up so that when information is added or updated in IT Team Member column, an email is sent to the corresponding email. The following is the expression used: NOT(ISBLANK([IT Team Member])). IT Manager Notification is set up similarly. When information is filled out in the Issue column, an email to the manager is automatically trigerred using the following expression: NOT(ISBLANK([Issue])).
  • Industry


  • Function

    Planning & Project Management